Terms and Conditions

Terms of Service

contracting party

On the basis of these terms and conditions (AGB) comes between the customer and

SUTTNER.IT – Sebastian Suttner

Represented by: Sebastian Suttner
Address: Kirchbichlweg 16, 83727 Schliersee
Tel:  +49 171 919 6766
E-Mail-Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

hereinafter referred to as provider, the contract is concluded.

Contract

This agreement regulates the sale of new and used goods and services in the field of IT hardware and software via the provider's online shop. Because of the details of the respective offer, reference is made to the product description of the offer page.

conclusion

The contract is concluded in electronic commerce via the shop system or via other means of distance communication such as telephone and e-mail. The offers shown represent a non-binding invitation to submit an offer through the customer order, which the provider can accept.

The order process for concluding the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer in the shopping cart
  • Press the button 'order'
  • Enter the billing and delivery address
  • Selection of the payment method
  • Review and processing of the order and all entries
  • Click on the button 'order now'
  • Confirmation email that order has arrived

Orders can be placed in addition to the shop system via remote communication (telephone / e-mail), whereby the order process for the conclusion of the contract includes the following steps:

  • Call the order hotline / send the order mail
  • Confirmation email, that order has been received by sending the order confirmation, the contract is concluded.

Contract duration

The contract is concluded for an indefinite period.

Retention of title

Until full payment, the delivered goods remain the property of the provider.

Vorbehalte

Der Anbieter behält sich vor, im Falle der Nichtverfügbarkeit der versprochenen Leistung diese nicht zu erbringen.

Prices, shipping costs, return costs

All prices are final and include the legal value added tax. The following shipping costs apply once per order: Germany: € 6.90 EU: € 14.90 International: € 24.90. In the case of partial deliveries, the lump sum will only be charged once. There are no additional costs for shipping. This applies from an amount of € 0.00. If there is a right of withdrawal and is used by this, the customer bears the cost of the return.

terms of payment

The customer has only the following options for payment: advance transfer, payment service (PayPal). Further payment methods will not be offered and will be rejected.

The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all details for the transfer and is sent by e-mail. Using a fiduciary / payment service provider allows the provider and customer to process the payment between each other. The fiduciary service / payment service provider forwards the payment of the customer to the provider. Further information can be found on the website of the respective fiduciary service / payment service provider. The customer is obliged within 3 days after receiving the invoice to deposit or transfer the amount shown on the account indicated on the invoice. Payment is due without deductions from the date of invoice. The customer comes only after reminder in default.

delivery terms

The goods will be shipped immediately after confirmed receipt of payment. The shipment takes place on average after 2 days at the latest. The entrepreneur undertakes to deliver on the 7th day after receipt of the order. The normal delivery time is 3 days unless otherwise stated in the item description. The supplier either ships the order from his own warehouse as soon as the entire order is in stock or the order is shipped from the manufacturer as soon as the entire order is in stock. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by own suppliers, although a corresponding cover transaction was made in good time, the supplier has the right to withdraw from a contract with the customer. The customer will be informed immediately and any services received, in particular payments, will be refunded.

warranty

Consumers are entitled to the offered services a statutory warranty liability according to the relevant provisions of the Civil Code (BGB). If this is deviated, the warranty is based on the regulations set out in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between a repair or a new delivery if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty is excluded for second-hand goods. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contract objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. Otherwise, the statutory provisions apply.

contracts

If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods passes to the customer upon dispatch, with the delivery of the goods to the selected service provider. The contract text is stored by the provider. The customer has the following possibility to access the stored contract text: via PDF. This section can be found on the following page: via eMail. The customer can correct errors in the input during the ordering process. For this he can proceed as follows: by eMail.

 

Right of withdrawal, cancellation policy and customer service

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The revocation period is fourteen days from the day

  • In the case of a contract of sale: in which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
  • In the case of a contract for several goods ordered by the consumer under a single order and delivered separately: to which you or a third party named by you, who is not a carrier, has or has taken possession of the last good.
  • In the case of a contract for the delivery of a good in several lots or pieces: where you or a third party named by you, who is not a carrier, has or has taken possession of the last partial shipment or the last.
  • In the case of a contract for the regular delivery of goods for a fixed period of time: where you or a third party named by you, who is not a carrier, has or has taken possession of the first good.
  • When several alternatives meet, the last time is decisive.
  • To exercise your right of withdrawal, you must (SUTTNER.IT, Sebastian Suttner, Kirchbichlweg 16 83727 Schliersee +49 171 919 6766 This email address is being protected from spambots. You need JavaScript enabled to view it.) by means of a clear statement (eg a letter sent by mail or e-mail) about your Decide to withdraw this contract. You can use the attached model withdrawal form, which is not required. This form is also available for download online at http://download.suttner.it/documents/Vorlage-Widerruf.pdf.
  • In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you cancel this contract, we have sent you all the payments we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract to SUTTNER.IT, Sebastian Suttner, Kirchbichlweg 16 83727 Schliersee +49 171 919 6766 This email address is being protected from spambots. You need JavaScript enabled to view it. to send us back or to hand over. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

End of revocation

Customer service

You can contact our customer service at the following times: 

Represented by: Sebastian Suttner
Address: Kirchbichlweg 16, 83727 Schliersee
Tel:  +49 171 919 6766
E-Mail-Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
opening hours: Monday - Friday / 9:00 a.m. to 6:00 p.m.


Disclaimer

Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Assignment and pledge ban

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

Language, jurisdiction and applicable law

The contract is written in German. The further implementation of the contractual relationship takes place in German. It exclusively applies the law of the Federal Republic of Germany. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. The place of jurisdiction for disputes with customers who are not a consumer, a legal entity under public law or a special fund under public law is the registered office of the provider.

data protection

In connection with the initiation, conclusion, settlement and reversal of a purchase contract on the basis of these terms and conditions, the provider collects, stores and processes data. This happens in the context of the legal regulations. The provider does not disclose any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly previously consented. If a third party is used for services in connection with the processing of processing, the provisions of the Federal Data Protection Act are complied with. The data provided by the customer by way of order will only be processed to establish contact within the scope of the contract and only for the purpose for which the customer provided the data. The data will only be passed on as far as necessary to the shipping company, which takes over the delivery of the goods according to the order. The payment details will be forwarded to the bank responsible for the payment. Insofar as the provider meets retention periods of a commercial or tax nature, the storage of some data may take up to ten years.

During the visit to the Internet shop of the provider, anonymized data, which do not allow inferences on personal data and also do not intend, in particular

  • IP address
  • date
  • time of day
  • browser type
  • Operating system and
  • visited pages, logged.

At the request of the customer, the personal data will be deleted, corrected or blocked within the scope of the legal provisions. A free information about all personal data of the customer is possible.

For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address:

Represented by: Sebastian Suttner
Address: Kirchbichlweg 16, 83727 Schliersee
Tel:  +49 171 919 6766
E-Mail-Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Opening hours: Monday - Friday / 9:00 a.m. to 6:00 p.m.


Severability clause

The invalidity of any provision of these Terms and Conditions has no effect on the validity of the remaining provisions.

CONTACT

Suttner.IT - Sebastian Suttner

Kirchbichlweg 16
83727 Schliersee
Deutschland

Tel.: +49 171 919 6766
info@suttner.it 
www.suttner.it 

ABOUT US

We are an IT service provider for smaller companies as well as the classic SME sector and offer IT services in the areas of hardware and software adapted to the respective companies and budgets at transparent and very fair prices.

CERTIFICATIONS

 

 

 

  

 

LEGAL

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